ADVANCE REFUND: 3 basic steps

(*) Not available in all shops.

3 Basic Steps

1

Ask for your Travel Advance Refund Form

Where?
In the store
When?
At the time of purchase
Important: You must request it before paying the purchase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

Collect your prepaid envelope

Travel TAX-FREE forms y sobre prepagado
2

Cash it (2 options)

Option 1

Where?
In the store
When?
At the time of purchase
Important: You must request it before paying the purhase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

Option 2

Where?
In a City Advance Refund Point
When?
After purchase and show your Form, an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.
3

Stamp it

Where?
At Customs desk
Customs is signposted at international airports, land borders or harbours.
When?
Leaving the EU
Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form stamped.

You must stamp your Travel Tax Free Form at the last European Customs Office where you can still exhibit the merchandise you have purchased and mail it back to us using the pre-paid envelope provided by the store in 30 days maximum from the date of the refund.


No Stamp = No Refund

Stamp your Tax Free Form